Refund policy

1. Definitions

  • “Onyx”, “we”, “us” means Onyx Distribution Ltd (Company No. 771025), registered office at Castlepark, Mallow, Co. Cork, Ireland.

  • “Customer”, “you” means the individual or business purchasing goods via our website.

  • “Products” means hair-care items (shampoos, conditioners, treatments, etc.) offered for sale.

2. Eligibility & Account Registration
2.1 You must be at least 18 years old and capable of entering into legally binding contracts.
2.2 When you create an account, you agree to provide true, accurate and complete information and to keep it up to date.

3. Orders & Acceptance
3.1 All orders are subject to acceptance and availability. We will confirm acceptance by sending you an order confirmation email.
3.2 We reserve the right to refuse or cancel any order at any time for any reason.

4. Pricing & Payment
4.1 All prices are shown in EUR (Ireland) or GBP (UK), inclusive of Irish VAT or UK VAT respectively unless stated otherwise.
4.2 We accept major credit and debit cards (Visa, MasterCard, American Express) and other payment methods displayed at checkout. Payment is taken at the point of ordering.

5. Shipping & Delivery
5.1 We ship to the Republic of Ireland and the United Kingdom only.
5.2 Delivery times are estimates:

  • Ireland: 2–4 business days

  • UK: 3–7 business days
    5.3 Risk of loss passes to you on delivery. Title transfers once you have paid in full.

6. Returns & Refunds
For details on returns and refunds please see our Refund Policy below.

7. Cancellation
For details on cancelling orders please see our Cancellation Policy below.

8. Limitation of Liability
To the fullest extent permitted by law, Onyx’s total liability for any claim arising in connection with Products will not exceed the total price paid by you for the relevant order.

9. Intellectual Property
All content on our site (text, graphics, logos, images) is owned or licensed by Onyx. You may not use it without our express written permission.

10. Privacy
Your personal data is processed in accordance with our Privacy & Cookies Policy [link].

11. Changes to These Terms
We may update these Terms at any time. Changes take effect when we post the revised version on our website.

12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of Ireland. Any dispute will be subject to the exclusive jurisdiction of the Irish courts.

Refund Policy

  1. Right to a Refund
    Under EU and UK Distance Selling Regulations, you have a 14-day cooling-off period from the date you receive your order to request a refund.

  2. Eligibility

    • Products must be returned unopened, sealed and in original packaging.

    • Opened or used products (for hygiene reasons) are not eligible for refund unless faulty.

  3. How to Request a Refund

    • Email hello@quickgrow.ie with your order number within 14 days of delivery.

    • We’ll send you a returns authorisation and instructions.

  4. Return Shipping

    • You are responsible for return postage costs except where the item is faulty or we shipped in error.

    • We recommend using a tracked service; we cannot refund items lost in transit.

  5. Processing Your Refund

    • Once we receive and inspect the returned Products, we’ll email you to confirm receipt.

    • Refunds (minus any original shipping charges) will be issued to your original payment method within 14 days.

  6. Faulty or Incorrect Items

    • If your item is defective, damaged or incorrect, please contact us immediately at hello@quickgrow.ie.

    • We will cover return postage and provide a full refund or replacement.

Cancellation Policy

  1. Cancellation Before Dispatch

    • You may cancel any order at any time before it has been dispatched by emailing hello@quickgrow.ie.

    • You will receive a full refund of all sums paid (including standard shipping charges).

  2. Cancellation After Dispatch

    • If you cancel after dispatch, please follow the Refund Policy above: return unopened items within 14 days for a refund (you’ll be responsible for return postage unless the item is faulty).

  3. How to Cancel

    • Email hello@quickgrow.ie with your order number and request to cancel.

    • We’ll confirm by email whether your order has already shipped or been cancelled.

  4. Timeframes

    • Cancellation requests received within 24 hours of order placement are generally accepted even if the item has already shipped; however, please see the Returns section above for returns post-dispatch.

Contact Us
Onyx Distribution Ltd (Company No. 771025)
Registered Office: Castlepark, Mallow, Co. Cork, Ireland
Email: hello@quickgrow.ie
Phone: +353 85 227 6756